Refund policy

Last Updated: August 26, 2026

Thank you for shopping with TidyLoom. We want you to feel confident when purchasing from our store. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

This Return & Refund Policy applies to purchases made through tidyloom.store.

1. 30-Day Return Policy

TidyLoom offers a 30-day return period. You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item should:

Be in substantially the same condition in which it was received.
Include the original packaging and accessories, where applicable.
Not show signs of misuse, intentional damage, or unauthorized modification.
Be accompanied by proof of purchase or your order number.

Please contact us before returning an item so our customer support team can provide the appropriate return instructions.

2. How to Request a Return

To begin a return, contact us at support@tidyloom.store and provide:

Your full name.
Your order number.
The email address associated with your order.
The item you would like to return.
The reason for your return.
Photos of the item if it arrived damaged, defective, or incorrect.

Once your request has been reviewed, we will provide further return instructions.

Please do not send a return to our business address without receiving return instructions from us first. The appropriate return location may vary depending on the order.

3. Free Returns

Eligible returns requested within the 30-day return period are offered free of charge.

Where a physical return is required, TidyLoom will provide instructions regarding the appropriate return method. Customers should follow the return instructions provided by our support team to ensure their return is processed correctly.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs showing the item and any relevant packaging.

After reviewing your request, we may provide a replacement, refund, or another appropriate solution at no additional cost to you.

5. Refunds

Once an eligible return or refund request has been approved, the refund will generally be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Such processing times are outside TidyLoom's control.

Original expedited shipping charges, if any were separately purchased, may not be refundable unless required by applicable law or the refund results from an error on our part.

6. Exchanges

If you would like a different product or variant, please contact our customer support team. Depending on product availability and the circumstances of your order, we will provide the available options.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@tidyloom.store.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

8. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

Items damaged through misuse or improper handling.
Items altered or modified after delivery.
Items specifically identified as final sale before purchase, except where applicable consumer protection laws provide otherwise.

Your statutory consumer rights are not affected by this policy.